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Spring clean your email inbox

The previous app recommendation I shared with you was for Slack, whose goal is to have you ditching your inboxes. But being honest, that’s a pretty big leap and we’re far from reaching that point if we even want to get there. So to keep with the theme of cleaning up your inboxes and reducing the daily dump (the inbox, that is), today we’re …

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Maximising your customer service queries

Before transitioning to the tech world, I always viewed customer or tech support as something to be avoided. A button to click or address to email only in the most desperate of times, when things just were not working. It would end up being a hassle, special numbers or passwords would be required, and responses were often lacking helpful solutions. …

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Blab for staff training

As part of brand immersion and as well as ensuring staff are on an equal platform in terms of product knowledge, brands will often request for a training session to be held between clients, the agency, and the field staff. Whilst very beneficial for all players in the game – the client have the confidence that the staff are trained, the agency knows …